Privacy Policy

At solarixentlo, we collect various types of information to provide you with exceptional financial services while maintaining the highest standards of privacy protection. Our data collection practices are designed to enhance your experience and ensure regulatory compliance.

We collect this information through various channels including our website, mobile applications, customer service interactions, and third-party partners. All data collection is conducted with your explicit consent and in accordance with applicable privacy laws.

Your information enables us to deliver comprehensive financial services tailored to your needs. We use collected data for multiple purposes, each designed to enhance your experience while maintaining strict confidentiality.

• Account creation, maintenance, and authentication to ensure secure access to our services
• Processing transactions, managing investments, and executing financial operations on your behalf
• Regulatory compliance, including anti-money laundering checks and Know Your Customer requirements
• Risk assessment and fraud prevention to protect your financial interests
• Customer support and technical assistance to resolve issues and answer questions
• Product development and service improvement based on usage patterns and feedback
• Marketing communications about relevant financial products and services (with your consent)
• Legal obligations and dispute resolution when required by law or regulation

We employ advanced analytics and machine learning technologies to personalize your experience while maintaining anonymity where possible. Your data is never used for purposes beyond those disclosed in this policy without your explicit consent.

solarixentlo maintains strict controls over data sharing and only discloses information when necessary for service delivery or legal compliance. We never sell your personal information to third parties for marketing purposes.

Information sharing occurs in the following circumstances:

• With regulatory authorities and government agencies as required by financial regulations
• To banking partners and payment processors for transaction processing and account management
• With credit bureaus and financial institutions for credit checks and verification purposes
• To technology service providers who maintain our IT infrastructure and security systems
• With legal counsel and auditors for compliance and risk management purposes
• In response to lawful requests from courts, law enforcement, or regulatory bodies
• During business transactions such as mergers, acquisitions, or asset sales (with appropriate safeguards)

All third-party recipients are contractually bound to maintain the confidentiality of your information and use it only for specified purposes. We regularly audit these relationships to ensure compliance with our privacy standards.

You have comprehensive rights regarding your personal information. We respect these rights and provide easy mechanisms for exercising them while maintaining the security and integrity of our services.

To exercise these rights, please contact our Data Protection Officer using the contact information provided below. We will respond to your request within 30 days and may require identity verification to protect your privacy.

Please note that certain rights may be limited by regulatory requirements in the financial services industry. We will explain any limitations and provide alternative solutions where possible.

Protecting your financial information is our top priority. We implement comprehensive security measures using industry-leading technologies and practices to safeguard your data against unauthorized access, modification, or disclosure.

Our security infrastructure undergoes regular penetration testing and vulnerability assessments. We maintain cyber insurance coverage and have established incident response procedures to address any potential security breaches promptly.

While we implement robust security measures, we also encourage you to protect your account by using strong passwords, enabling two-factor authentication, and reporting any suspicious activities immediately.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Our retention periods vary based on data type and regulatory requirements.

When retention periods expire, we securely delete or anonymize your information using certified data destruction methods. Some information may be retained longer if required by law or for legitimate business purposes such as fraud prevention.

You can request early deletion of your information, subject to our legal and regulatory obligations. We will explain any limitations and provide estimated timelines for data removal.

As a financial services provider operating in Malaysia, we may transfer your personal information to countries outside Malaysia for processing and storage. These transfers are conducted with appropriate safeguards to protect your privacy rights.

International transfers occur for the following purposes:

• Cloud storage and backup services hosted in secure data centers worldwide
• Processing by international banking partners and payment networks
• Technical support and maintenance by global technology service providers
• Compliance reporting to international regulatory bodies and correspondent banks
• Risk management and fraud prevention through global security networks

We ensure adequate protection for international transfers through:

• Adequacy decisions recognizing equivalent privacy protection in destination countries
• Standard contractual clauses approved by relevant data protection authorities
• Binding corporate rules for transfers within multinational corporate groups
• Certification schemes and codes of conduct for international data processing

You have the right to request information about specific international transfers affecting your data and the safeguards in place to protect your privacy.

Our website and mobile applications use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized services. You have control over these technologies through your browser and device settings.

We use the following types of cookies:

• Essential cookies required for basic website functionality and security
• Performance cookies that collect anonymous usage statistics for service improvement
• Functional cookies that remember your preferences and settings
• Marketing cookies that deliver relevant advertisements and measure campaign effectiveness

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality. We also use web beacons, pixel tags, and similar technologies for analytics and marketing purposes.

Third-party cookies from our partners (such as Google Analytics) are subject to their respective privacy policies. We regularly review and update our cookie usage to ensure compliance with current privacy regulations.

solarixentlo's financial services are designed for adults and we do not knowingly collect personal information from individuals under 18 years of age. Our platform requires users to confirm they meet minimum age requirements during registration.

If we discover that we have inadvertently collected information from a minor, we will:

• Delete the information immediately upon discovery
• Terminate any associated accounts or services
• Notify parents or guardians if contact information is available
• Implement additional verification measures to prevent future occurrences

Parents or guardians who believe their child has provided personal information to solarixentlo should contact us immediately using the information provided below. We will take prompt action to address the situation and prevent future unauthorized access.

Our age verification processes are regularly reviewed and updated to ensure compliance with applicable laws protecting children's privacy online.

We may update this privacy policy periodically to reflect changes in our services, legal requirements, or industry best practices. Material changes will be communicated to you through multiple channels to ensure you remain informed about how we protect your privacy.

We will notify you of significant policy changes through:

• Email notifications to your registered email address
• Prominent notices on our website and mobile applications
• In-app notifications for mobile users
• Updates to your account dashboard with policy highlights

Minor changes that don't affect your rights may be updated without prior notice, but we will always maintain the effective date at the top of this policy. We encourage you to review this policy regularly to stay informed about our privacy practices.

If you disagree with any policy changes, you have the right to close your account and request deletion of your personal information, subject to legal and regulatory retention requirements.